The Accessibility & Inclusion Statement outlines the practice’s commitment to equitable and inclusive therapeutic care. It explains how access needs can be discussed and how reasonable adjustments are considered within legal, safety, and scope boundaries.

It also clarifies the limits of adjustments, environmental considerations, and the practice’s operating position outside the NDIS registration framework. This statement outlines commitment and approach rather than guaranteed accommodations.

Read the full Accessibility & Inclusion Statement (PDF).

This policy outlines expectations around attendance, rescheduling, and cancellation. It supports consistent scheduling and fair access to appointment times.

It explains the cancellation window, how late cancellations and non-attendance are addressed, and how repeated missed sessions may affect service continuity. Payment processing is governed separately under the Payment Policy.

Read the full Attendance & Cancellation Policy (PDF).

The Communication Policy defines appropriate channels for contact and sets clear boundaries around between-session communication. It supports clarity, therapeutic integrity, and appropriate use of administrative and professional contact methods.

It outlines response timeframes, non-crisis positioning of the service, and the limits of therapeutic discussion outside scheduled sessions. Social media boundaries are addressed separately in the Social Media & Online Interaction Policy.

Read the full Communication Policy (PDF).

This procedure provides a structured pathway for raising concerns or feedback. It distinguishes between informal feedback and formal complaints and outlines how formal concerns are reviewed and responded to.

It also explains available external escalation pathways where relevant, including privacy-related complaints and professional accountability processes. Documentation of complaints is managed in line with the Privacy Policy.

Read the full Complaints & Feedback Procedure (PDF).

Confidentiality is a foundational part of therapeutic work. This policy explains what is considered confidential within the therapeutic relationship, including verbal disclosures, creative work, written communication, and professional records. It outlines how confidentiality supports safety and trust in sessions.

The policy also clarifies the legal and ethical limits to confidentiality in NSW, including situations where disclosure may be required due to serious risk of harm, mandatory reporting obligations, or legal compulsion. Matters relating to data storage and information management are governed separately under the Privacy Policy.

Read the full Confidentiality & Limits Policy (PDF).

The Payment Policy outlines the financial structure of the practice, including session fees, invoicing processes, and general expectations around payment. It supports clarity and consistency across privately funded and NDIS-funded services.

The policy explains how invoices are issued, accepted payment methods, and how unpaid accounts are managed. Cancellation timeframes and related fees are addressed separately under the Attendance & Cancellation Policy.

Read the full Payment Policy (PDF).

The Privacy Policy explains how personal information is collected, used, stored, and disclosed within the practice. It aligns with the Privacy Act 1988 (Cth), the Australian Privacy Principles, and the Notifiable Data Breaches scheme.

It outlines what information is collected, how it is protected within Google Workspace systems, how long records are retained, and the circumstances under which information may be disclosed. It also explains rights relating to access and correction of personal information, and how privacy-related concerns can be raised.

Read the full Privacy Policy (PDF).

This policy explains how social media is used in connection with the practice and defines boundaries between public presence and therapeutic work. It clarifies that social media platforms are informational spaces rather than therapeutic environments.

It outlines how online interactions are managed, how direct messages are redirected, and how client privacy and professional boundaries are maintained in digital spaces. Confidentiality and privacy obligations are governed separately under the Confidentiality & Limits Policy and Privacy Policy.

Read the full Social Media & Online Interaction Policy (PDF).